The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Learning and Development Manager, you will focus on designing and delivering innovative training programs to enhance employee skills and knowledge, fostering a culture of continuous learning and professional growth within our organization. Within our Internal Firm Services practice, you will collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate, and train employees, aligning with market developments and firm strategy.

As a Manager, you will motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members unique strengths, and managing performance to meet expectations. With your growing knowledge of business operations, you play a crucial role in identifying opportunities that contribute to the success of our firm. You are expected to lead with integrity and authenticity, articulating our purpose and values meaningfully. Embracing technology and innovation, you enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center Manila, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in challenging conversations with team members and other stakeholders, escalating where necessary.

Responsibilities

Designing and delivering innovative training programs to enhance employee skills and knowledge
Collaborating with subject matter specialists to strategize effective learning solutions aligned with market developments
Fostering a culture of continuous learning and professional growth within the organization
Managing performance by leveraging team members unique strengths to meet client expectations
Utilizing Learning Management Systems (LMS) to streamline training processes and track development progress
Engaging in stakeholder management to build and maintain effective relationships
Encouraging team members to develop skills outside their comfort zones and embrace change
Analyzing and identifying system interactions to improve learning and development strategies
Leading projects from planning through completion, confirming quality and timely deliverables
Addressing conflicts and engaging in difficult conversations with team members and stakeholders
Upholding professional and technical standards, including the firm's code of conduct and independence requirements
Oversee day-to-day learning operations, ensuring service levels are met in accuracy, timeliness, and learner satisfaction
Maintain visibility over all ongoing programs, ensuring that deadlines and quality standards are consistently achieved
Review and approve key reports, rosters, and learning data to ensure integrity and compliance

What You Must Have

Bachelor's Degree Graduate
At least 7 years of experience in Human Resources preferably in a professional services firm
Oral and written proficiency in English required

What Sets You Apart

At least one of the following: Human Resources certification (e.g. SHRM, PHR)
Excelling in stakeholder engagement and relationship building
Utilizing Learning Management Systems (LMS) for training initiatives
Demonstrating analytical thinking in process development
Embracing change and fostering learning agility
Developing skills in data reporting and communication
Leading coaching and feedback sessions for team growth

Learning and Development Manager (AC Manila)