HR Shared Services and Fulfillment Supervisor

Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday | Morning Shift

Job Summary

The People Services Operations Supervisor is responsible for managing daily HR service delivery and workforce fulfillment activities to ensure seamless employee support, efficient manpower deployment, onboarding execution, and operational coordination across teams. This role serves as a key link between HR, Operations, Recruitment, and Field Management to ensure manpower requirements and employee service needs are delivered efficiently and aligned with business objectives.

The position oversees People Services operations, monitors service-level performance, and drives continuous process improvements to enhance operational efficiency and employee experience.

Key Responsibilities

People Services Operations

Oversees end-to-end People Services processes including onboarding, employee movements, offboarding, documentation, and employee concerns
Ensures timely processing and accuracy of employee records and HR documentation
Monitors compliance with labor laws, company policies, and internal procedures
Handles escalations related to employee services and coordinates issue resolution with relevant stakeholders
Supports employee engagement and retention initiatives

Workforce Fulfillment & Coordination

Oversees manpower fulfillment requirements across operational teams
Coordinates with Recruitment, Operations, and Area Supervisors on deployment schedules and staffing needs
Tracks fulfillment metrics including turnaround time, deployment completion, and workforce availability
Ensures smooth endorsement and onboarding of newly hired employees into operations
Provides regular manpower deployment and fulfillment status reports

Leadership & Team Management

Supervises and mentors People Services staff and coordinators
Conducts coaching, performance monitoring, and alignment sessions
Drives operational improvements to enhance service delivery standards
Acts as Officer-in-Charge during leadership absences and supports operational decision-making

Reporting & Process Improvement

Prepares dashboards, manpower reports, and service analytics
Identifies workflow gaps and recommends process automation or enhancements
Maintains accurate monitoring systems for employee servicing and workforce deployment

Qualifications

Bachelor's degree in Human Resources, Psychology, Business Administration, or related field
3–5 years of experience in HR Operations, Shared Services, Recruitment Operations, or Workforce Fulfillment
Supervisory or team leadership experience preferred
Experience supporting high-volume or nationwide operations is an advantage
Strong coordination and stakeholder management capability
Knowledge of labor laws, HR processes, and employee lifecycle management
Proficiency in Microsoft Office and HRIS platforms
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, operationally driven environment

HR Shared Services and Fulfillment Supervisor | Pasig