Overview

Job Overview

The People Experience & Operations Sr. Specialist is responsible for delivering a seamless, compliant, and engaging employee experience across the full employee lifecycle—from onboarding through offboarding. This role independently manages core HR operations, systems, and processes while partnering closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to support business goals.

With a strong focus on digital employee experience and operational excellence, this role drives continuous improvement across HR services, ensures data integrity, and upholds labor law compliance. The position plays a critical role in fostering a positive, inclusive workplace where employees feel supported, valued, and empowered.

Responsibilities

Responsibilities

Operate end-to-end people experience and HR operations, ensuring consistent, high-quality delivery across all stages of the employee lifecycle
Ensure compliance with HR policies and procedures related to recruitment, internal transfers, promotions, terminations, and disciplinary actions
Independently manage HR systems and tools (e.g., HRIS, SuccessFactor , SAP), ensuring data accuracy, system integrity, and process controls
Oversee payroll inputs, benefits administration, and employee recognition programs, ensuring timely, accurate, and compliant execution
Partner with HRBPs and HR COEs to support business needs, implement change initiatives, and align HR operations with organizational strategy
Drive continuous improvement by leveraging data, employee feedback, and best practices to enhance processes, streamline workflows, and elevate the employee experience
Support talent management and learning initiatives by enabling standardized, scalable HR processes across markets
Manage vendor relationships, including sourcing, onboarding, purchase orders, and payment processes, ensuring accuracy and service quality
Coordinate and support employee engagement and culture-building activities, including budget planning, supplier coordination, and communications
Ensure regulatory and workplace safety compliance, including labor law adherence and occupational health and safety requirements
Build trusted partnerships with cross-functional stakeholders to proactively identify needs and recommend solutions that drive positive outcomes

Qualifications

Qualifications

Bachelor's degree in human resources, Business Administration, or related field
5+ years of experience in HR operations, people experience, or a related HR role
Strong knowledge of end-to-end HR processes, Philippine labor law compliance, and employee lifecycle management
Hands-on experience managing HR systems; prior experience of working with SAP/SuccessFactor HRIS is preferred but not required
Proven experience in payroll, benefits administration, and vendor management
Demonstrated ability to drive process improvement and deliver high service standards in a fast-paced environment
Effective communication and collaboration skills across functions
High attention to detail with a strong focus on data accuracy and compliance
Strong analytical, problem-solving, and continuous improvement mindset
Adaptable, proactive, and comfortable working in a changing environment
Experience supporting multi-market or regional HR operations is an advantage

People Experience and Operations Senior Specialist