Service Delivery Management, Change Management, Itil, Continuous Improvement, Risk Capacity Management, Stakeholder Communication

Itil, Problem-solving skills, Financial Concepts, Project Management, Service delivery operations, SOW contracts, Lean Six Sigma

Itil, Service Delivery Operations, Project Management, SOW Management, Lean Six Sigma

Itil Framework, Service Now, Jira, Salesforce, Waterfall project management principles, Freshservice, IT Service Management processes and tools

Service Delivery Manager, Managing People

Servicenow, Prince2, ITIL Foundation certification, Pmp, ITIL v3 or v4, ITSM platforms, Freshdesk

Customer support platforms, operational planning, Queue Management, Capacity Planning, zendesk

Ms Office, Training Delivery, Project Management, Quality Methodologies, Operational Data Analysis, Six Sigma, ishikawa, Capacity Planning, pareto, Process Documentation, Client Management, Auditing, Rca, Reporting, Google Docs

Networking, Server Management, service delivery, Operating Systems, IT service management best practices, incident resolution, Troubleshooting, ITIL certification

Server Management, Networking, service delivery, Operating Systems, IT service management best practices, incident resolution, Troubleshooting, ITIL certification