Job title: Amazon Inventory Recovery & Unfulfillable Specialist

Location: Remote (Philippines / LATAM / EE)

Schedule: 9AM - 5PM PST (Pacific Standard Time)

USD Salary: $1,440 - $2,080 ($9 - $13 per hour)

We are seeking a detail-oriented Amazon Inventory Recovery & Unfulfillable Specialist to join our Global Services team. In this role, you will own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across our Amazon accounts. Your primary focus will be on unfulfillable inventory management, with additional ownership across lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery.

This is a high-impact, data-driven position for someone who thrives in the details of Amazon Seller Central or Vendor Central, can move quickly to act on exception reports, and takes pride in recovering revenue that would otherwise be left on the table.

Key Responsibilities

Unfulfillable Inventory Management (Primary Focus)

Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis
Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired)
Coordinate removal orders or disposal requests in line with account strategy and client SOPs
Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows
Maintain accurate records of unfulfillable unit counts, trends, and resolution actions
Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients

Lost & Damaged Inventory

Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool
File and track claims with Amazon for units confirmed lost or damaged by FBA
Follow up on open claims through resolution and ensure reimbursements or replacements are received
Maintain a claims log with status, amounts, and outcomes

Inbound Inventory Reconciliation

Reconcile shipped quantities against Amazon-received quantities for all inbound shipments
Identify and document short-receives, over-receives, and missing units
Submit research requests and claims for inbound discrepancies within Amazon's required timeframes
Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies

Unfulfillable Stranded Inventory

Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status
Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions
Track stranded inventory aging and flag units approaching long-term storage fee thresholds

Inventory Reimbursements

Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units
Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps
File manual reimbursement cases through Seller Central or via third-party audit tools as applicable
Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly

Requirements

2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central)
Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management
Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management
Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs
High attention to detail and ability to manage multiple cases and SKUs simultaneously
Comfortable working independently with minimal supervision in a remote environment
Strong written communication skills in English — able to write clear Seller Support cases and internal status updates
Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators)
Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims
Experience working with multiple seller accounts or in an agency/managed services environment
Background in eCommerce operations, supply chain, or logistics
Experience building SOPs or process documentation for inventory exception workflows

Benefits

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you'll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

Amazon FBA Inventory and Recovery & Unfulfillable Specialist