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The CCMT Specialist is responsible for managing and maintaining the Corporate Customer Maintenance Tool (CCMT), which provides an additional level to the customer hierarchy and enables a global view of customer entities. This role ensures accurate mapping, maintenance, and updating of customer data, supporting sales operations and global sales initiatives.

Key Tasks

Oversee daily integration of new customer parties from MDM/Business Center into CCMT.
Identify and map unmapped parties using the Parties tab, prioritizing those with high transaction volumes.
Confirm or update CCP Names based on system suggestions or manual selection, ensuring accuracy and consistency.
Create new Corporate Customer Parties (CCP) when no fitting CCP Name exists, ensuring uniqueness and proper classification.
Maintain and update CCP attributes (Customer Cluster, Lead Region, Industry Solution, GAM/RKAM, RAM per Region) as requested by Global Sales.
Change Industry Solution Heads in the system when requested, confirming all changes.
Ensure all changes are saved and properly documented in the system.
Collaborate with Global Sales, Business Center, and other stakeholders to resolve data issues and support business needs.
Provide training and support to users of the CCMT as needed.

Skills And Competencies

Strong attention to detail and data accuracy.
Proficiency with enterprise data management tools and systems.
Analytical thinking and problem-solving skills.
Effective communication and collaboration with cross-functional teams.
Ability to prioritize tasks and manage multiple requests.
Effective communicator with people at all levels and from diverse cultural backgrounds.
Quality-focused and customer-oriented.
Self-motivated and energetic.
Proficient in Microsoft Office, with advanced Excel skills.
Able to work independently and as part of a team.

Educational Background / Work Experience

Bachelor's degree in Business Administration, Information Systems, or related field.
Experience with master data management, customer data platforms, or similar enterprise tools.
Familiarity with logistics or global sales operations is a plus.
Proficiency in relevant software (e.g., CRM systems, Excel).
2+ years of experience in data management or business operations roles.

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Specialist Customer Maintenance Management