About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Managed Services Billing Field Support Specialist is responsible for the timely and accurate assessment of new IPSOWs as well as VBS support. The people in this role are critical to ensuring all new contracts go to CTC instead of Legacy billing platforms. This role is expected to support various partners- Sales, Delivery, and Services COE internal teams- and should be able to work effectively and with clear communication with these Xerox partners.

Functional / Technical Competencies:

Fluent in English with clear and concise communication skills
Ability to work effectively with Sales, Delivery, and internal COE teams
Strong analytical and logical thinking skills
Customer service orientation and active listening skills
Ability to prioritize tasks and meet deadlines in compliance with policies and schedules
Adaptability to changing environments and positive attitude toward change

Key Responsibilities:

Assess IPSOWs for approval or rejection based on data and billing strategy
Ensure all new contracts flow to CTC and prevent legacy platform usage
Collaborate with Sales and Delivery teams to enforce billing compliance and push back on customization requests
Perform required actions for new contract workflow into CTC
Support VBS compliance processes, including additional line-item approvals and centralized entitlements
Update and manage entitlements for XONE and XSITE contracts
Track and document all activities accurately.

Key Outputs / Tangible Results:

Accurate and timely IPSOW assessments and approvals
Successful migration of new contracts to CTC platform
Compliance with VBS processes and entitlement management
Clear documentation and tracking of all contract-related activities
Improved billing accuracy and adherence to company strategy

Organizational Strategies & Objectives:

Supports operational efficiency and billing accuracy
Promotes compliance with Xerox billing policies and standards
Enhances customer satisfaction through accurate contract setup and entitlement management
Contributes to strategic migration from legacy platforms to CTC

Relevant Credentials:

Bachelor's in business/finance/accounting
2+ years billing experience in corporate or financial setting (desired)
Strong MS Office skills (Excel, PowerPoint, Word)

Must Haves:

Invoice Processing & O2C Accuracy
Billing Issue Resolution & Customer Inquiry Handling
Financial Controls & Compliance
ERP/CRM Competence (preferably SAP)
Attention to Detail & Data Quality

Nice to Haves:

Tax Pricing Logic (VAT, withholding, regional tax rules)
Billing KPI Reporting/Analytics
Credit Memo & Collections Handoffs
Contract Lifecycle Impacts (renewals, amendments, change orders)
1–3 Years in Billing/AR/O2C/Finance Ops

Role Considerations:

Willing to support North America/ US Time and Holidays
Flexibility of working schedules as the role will require on a per need basis

OTC MS Billing Support Specialist