Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.

Key Responsibilities

HR Service Delivery

Oversee end-to-end HR operational processes
Ensure efficient and accurate service fulfillment
Maintain service level agreements and quality standards

Process Optimization

Identify opportunities for process improvements and automation
Standardize HR workflows and operational procedures
Enhance service efficiency and employee experience

People & Team Management

Lead and develop HR shared services teams
Monitor team performance and service delivery metrics
Ensure operational excellence and accountability

Systems & Compliance

Manage HR systems accuracy and reporting
Ensure compliance with labor regulations and internal controls
Support audits and governance requirements

Requirements

7+ years in HR Operations or Shared Services leadership
Strong experience in HR service delivery and process management
Background in payroll, benefits, and HR systems
Excellent leadership and operational management skills

Compensation & Benefits

Competitive Salary Package
Allowances & Incentives
Leave Credits
HMO & Health Coverage
Insurance Coverage
Performance Bonus
Career Advancement Opportunities

HR Shared Services Manager (Service Fulfillment Manager)