Discover your 100% YOU with MicroSourcing!

Position: Senior ICT Operations Specialist (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Summary

This role is responsible for the end-to-end management of allocated project requests, from sales order and contract setup through ordering, billing, and project closure in SAP. Acts as the primary point of contact for order-related information, ensuring efficient processing and compliance with company policies. Maintains accurate financial, commercial, and billing requirements, supports customer and stakeholder queries, and liaises with internal teams and vendors to deliver seamless post-sales operations. Oversees governance, record maintenance, and relationship management to ensure timely and accurate project execution and closure.

Your Role:

As a Senior ICT Operations Specialist, you will:

Project & Contract Management

Create project accounts in the accounting system within SLA along with ensuring accurate project baseline creation.
Support the Project Managers /coordinators by performing project accounting and administration tasks through the project life cycle.
Manage contract changes, project variations, project closures
Creation, release and management of billing milestones
Timely and accurate implementation of contracts assisting in ensuring revenue is recognized .

Sales Document Management

End-to-end ownership of orders to provide support and knowledgeable support to sales and other finance teams
Creating Sales Orders and contracts and regularly monitoring and chasing the progress of orders with internal and external parties.
Post-Sales Support – co-ordination of invoicing & credits and creating replacement sales orders when required.
Creation of any required SAP materials.

Revenue Assurance/Billing release

Reconciliation and production of monthly fixed contracts working with source data from multiple systems.
Creation and billing of product and maintenance milestones.

What You Need:

Non-negotiables:

At least 5 years experience in similar roles
Working knowledge of Project and Sales Document Module of SAP.

Preferred skills/expertise:

Understand how sales, delivery, financial, operational and customer inter-relationships work and how to drive results from them.
Sound knowledge of project accounting principles and ability to understand customer contracts to ensure accurate revenue recognition and on time customer billing.
Strong analytical and SAP understanding to ensure customer billing outcomes are delivered.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply