google sheets , Power Bi, Genesys, Workday, Microsoft Excel, Salesforce, Google Suites, Dayforce, workforce management practices, AI workforce management tools

Microsoft Excel, Performance Reporting, Capacity Planning, Scheduling, Forecasting, outbound dialer experience, data visualization tools

WFM software platforms, data-driven insights, intraday management, workforce efficiency, Forecasting, Scheduling, performance service levels

Change Management, People Analytics, Organization Design, Leadership, Problem-solving skills, Change management methodologies and tools, hr transformation, Workforce Transformation

avaya cms , Statistical Analysis, Real time reporting, Workforce Management tools, Forecasting, Capacity Planning, Scheduling