BGC, Taguig | On-site | Mon-Friday

Role Overview

The IT Head is responsible for leading the organization's overall technology operations, enterprise systems, infrastructure, and digital transformation initiatives across multiple business units and sites. This senior leadership role ensures that IT strategies, platforms, and services effectively support business growth, operational excellence, customer experience, and long-term innovation objectives.

The role oversees enterprise applications, infrastructure, cybersecurity, IT service delivery, vendor management, and technology modernization while ensuring high availability, scalability, security, and governance across all IT environments.

Responsibilities

IT STRATEGY & LEADERSHIP

Develop and execute the organization's IT strategy aligned with business goals and operational priorities
Lead enterprise-wide technology transformation and modernization initiatives
Provide strategic direction on technology investments, digital capabilities, and IT innovation
Partner with executive leadership and business stakeholders to identify technology-driven opportunities
Establish and enforce IT governance frameworks, policies, standards, and procedures
Drive continuous improvement initiatives to enhance operational efficiency and service quality

ENTERPRISE APPLICATIONS & DIGITAL SOLUTIONS

Oversee the full lifecycle management of enterprise applications and digital platforms
Ensure systems are scalable, secure, stable, and aligned with evolving business requirements
Lead solution planning, architecture reviews, implementation, and optimization initiatives
Drive systems integration, automation, and digital enablement programs across the organization
Ensure proper management of application performance, availability, and technology currency
Evaluate emerging technologies and recommend innovative solutions that improve business performance

INFRASTRUCTURE, OPERATIONS & SECURITY

Oversee IT infrastructure operations including cloud platforms, networks, servers, databases, and end-user computing
Ensure high availability, resiliency, disaster recovery, and business continuity readiness
Lead cybersecurity initiatives and ensure compliance with security, audit, and regulatory requirements
Oversee incident management, problem management, change management, and operational support processes
Monitor IT operational KPIs, SLAs, and overall service delivery performance

PROJECT, VENDOR & STAKEHOLDER MANAGEMENT

Lead large-scale IT projects and enterprise technology implementations
Manage relationships with vendors, system integrators, consultants, and service providers
Negotiate contracts, monitor SLAs, and evaluate vendor performance
Collaborate closely with business units to prioritize initiatives and manage delivery expectations
Ensure timely and cost-effective execution of technology programs and operational initiatives

PEOPLE MANAGEMENT & ORGANIZATIONAL DEVELOPMENT

Lead and mentor cross-functional IT teams across applications, infrastructure, support, and project delivery
Build a culture of accountability, collaboration, innovation, and customer service excellence
Drive capability development, succession planning, and continuous learning within the IT organization
Promote knowledge sharing and adoption of best practices across teams

Qualifications

Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or related field
At least 10 years of experience in IT, with a minimum of 5 years in senior managerial or leadership roles
Proven experience managing enterprise applications, infrastructure, and large-scale IT operations
Strong background in digital transformation, systems integration, and enterprise technology strategy
Experience in cloud technologies, cybersecurity, IT governance, and service management frameworks
Strong understanding of SDLC, enterprise architecture, Agile methodologies, and DevOps practices
Excellent leadership, stakeholder management, problem-solving, and strategic planning skills
Experience handling multi-site or large-scale business environments is an advantage