Job Description

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

Perform Remote Standards and Alignment Reviews.
Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
Develop and maintain technical knowledge of assigned Clients environments.
Conduct thorough checking, updating and accuracy of Clients information and documentation.
Be responsible for upholding best practices, and reporting recommendations to the vCIO.
Identify Client technical risk and collaborate with internal teams appropriately.
Develop both technical and business acumen relating to Client sites
Proactively maintain and improve Clients infrastructure remotely.
Review project results for thoroughness, outcomes, documentation, and quality of execution
Maintain strong client relationships.
Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
Maintaining and keeping all assigned client documentation in order.
Assist in the training, mentoring and development of staff.
Perform general office duties as required remotely.
Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
Adopt continuous learning and improvement processes in all aspects of the position.
Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Technical Qualifications

3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
Knowledge of IT and telecommunications infrastructure, hardware and software applications.
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating systems.
Demonstrated experience with web and internet technologies.
Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Core Competencies & Soft Skills

Strong communication (written and verbal) and interpersonal skills.
High level organizational, coordination and prioritization skills.
Strong problem-solving skills and ability to learn new technologies.
Show initiative when undertaking tasks.
Able to work well both within a team environment and autonomously.
Good task management and multi-tasking skills.
High degree of confidentiality.
High degree of punctuality.
Ability to take, interpret and follow instructions.
Client service orientation.
Ability to work with staff at all levels of the Company.
Committed towards undertaking duties efficiently with a strong attention to detail.
Professional personal presentation.
Awareness of and ability to work in accordance with Company Policies and Procedures.

Job KPI's

Number of completed client assessments
Number of findings created
Alignment tickets completed
Documentation tickets completed
Security remediation tickets completed
Request tickets completed

Job Requirements

A home office set up that meets the following:
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at Php 81,200.00 and may vary by experience and location.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification

IT Managed Services Engineer (Remote)