Candidate Requirements

Excellent analytical and problem-solving skills
Excellent interpersonal and professional communication skills
Strong time management and organizational skills
Ability to understand and articulate technical concepts and derive solutions
Ability to maintain a high-level of confidentiality
Works independently and as a team member in a high performance 24/7 availability environment
Can perform SQL query expressions to diagnose or resolve routine issues
Experience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferred
Proficiency in server, storage and virtualization standards, techniques and tools
Capable of utilizing command-line tools to troubleshoot network connectivity and performance issues
Ability to quickly gain functional knowledge in proprietary software(s) and apply that knowledge to tasks and troubleshooting
Experience with authentication and security best practices to ensure least privilege rights
Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus
Experience with API configuration and troubleshooting is a plus
Bachelor's Degree in Information Technology, Information Systems or relevant work experience preferred

Responsibilities

Configure, maintain, and support MRI applications in an environment requiring 24/7 uptime
Respond to inbound requests for on-premise and hosted clients within prescribed service levels
Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status with clients to maintain a high rate of client satisfaction
Troubleshoot system components using proven techniques for IT data center analysis and evaluation
Perform SQL database backups and restores and run variable queries
Set up, troubleshoot, and support advanced software integrations across multiple platforms
Follow established change management procedures
Create, update, audit, and maintain technical, user, and procedural documentation, including Platform Support SOPs
Perform auditing tasks as required by the business, including participation in SOC audits and collation of required data
Perform other duties and responsibilities as assigned

Cultural Fit

Acts with integrity, honesty, tolerance, and inclusion
Action-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasm
Constantly strives to amaze and be the best in everything s/he does
Embraces change and knows how to celebrate wins and enjoy the journey

Benefits

Career growth opportunities in a diverse and supportive work environment.
Competitive Salary Package
Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.
Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Platform Support Systems Administrator