Job Req Number: 116265

Time Type: Full Time

Position:

BSS Control Tower BSA – Commercial Services

Department / Location:

MNL ISSC - Business Support Services Control Tower

Line Reporting:

Business Support Services CT Team Leader

Business Support Assistant is responsible for Control Tower Commercial related activities such as – providing freight rates for spot quotation and Rate Card update, assist sales team in management of awarded shipments and generation / submission of reports directly to the customers. He / She must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. He / She is expected to proactively communicate issues identified with the process and provide improvement suggestions. He/ she should support the team leader in meeting the KPIs and comply to directives.

Key Tasks & Deliverables

Provides freight rates for spot shipments and handle some Rate Card updates.
Attend to all spot quotation related mails making sure that the shipment will be awarded.
Generates commercial reports and provides analysis based on the SOP or work instruction.
Assist in report development based on the requirement of the customer.
Proactively advises any discrepancies in the report especially those that cannot be fixed by our end.
Respond to related queries on time and accurately.
Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.
Individual Performance to meet/exceed expectations as defined in the SLA.
Supports the Supervisor/Manager in meeting the set KPIs.
Work under the direction of a Team Leader
Initiate calls with stakeholders to present performance and discuss improvements.
Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined.
To be a DSV ambassador, and Support Team members for their queries/clarifications
To own personal development in line with DSV's performance review process
Follow given directions and perform assigned duties.
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
Team Player and willing to be assigned on a different team or operating hours should there be a business need.
Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company
Perform other tasks assigned by his or her superior.

Education And Skills

Freight-forwarding / logistics education is an advantage.
Knowledge in different transport management system is an advantage.
Exposure on Sales and Commercial process is an advantage.
Knowledge in Incoterms.
Has the ability to handle and manage multiple tasks when needed.
Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
Good Know How in web-based applications / Internet.
Quick comprehension and focused work
Resilience, ability to prioritize and meet deadlines.
Accurate and reliable working method
Ability to work in a team & good interpersonal skill.
Openness and flexibility in meeting customer demands / service attitude
Ability to cooperate with various units in DSV (ISSC and Local Teams)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Assistant Pricing Analyst