About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

We are looking for experienced Customer Care Specialists to support customers across multiple channels, including phone, email, and chat. This role focuses on delivering excellent customer service, resolving inquiries efficiently, and working closely with internal teams to ensure timely and accurate issue resolution.

Key Responsibilities

Provide timely and professional support to customers via phone, email, and chat
Manage and track customer cases to ensure resolution within defined service levels
Coordinate with internal teams to resolve customer issues effectively
Monitor ongoing requests and follow up to ensure closure
Communicate updates and resolutions clearly to customers
Handle escalations and complex customer concerns with a solution-oriented approach
Maintain accurate records of customer interactions and transactions

Required Qualifications

At least 3 years of customer service experience (preferably in a BPO or shared services environment)
Strong English communication skills (written and verbal)
Proficiency in MS Office applications (Excel required)
Experience working in SLA-driven or high-volume environments
Strong problem-solving and analytical skills
Ability to collaborate with cross-functional and global teams
Willingness to work on a shifting schedule, including weekends when required

Preferred Qualifications

Experience with CRM, ticketing, or case management systems
Background in order management, logistics, or supply chain processes
Experience handling customer escalations
Exposure to process improvement initiatives (e.g., Lean, Six Sigma)

What We're Looking For

Customer-focused mindset with a strong sense of ownership
Ability to work in a fast-paced, dynamic environment
Strong attention to detail and organizational skills
Adaptable, proactive, and team-oriented

Work Setup

Location: Onsite (Lexmark Plaza 1)
Schedule: Full Onsite, Night Shift 9PM +- 2hours