Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

We are seeking a highly skilled and field-oriented Hardware Installation Specialist to support the deployment of single-use equipment systems (up to 5,000L). This role combines hands-on installation expertise with process standardization and knowledge development, ensuring consistent, high-quality system implementation across customer sites.

The ideal candidate will play a critical role in executing installations, troubleshooting hardware issues, and capturing best practices to develop scalable training and documentation for internal teams and customers. The candidate will also perform installation quality inspections to ensure adherence to global standards and best practices.

Key Responsibilities

Lead and support on-site installation, setup, and commissioning of single-use equipment systems.
Collaborate with cross-functional teams (Field Service, Engineering, Product Management, and Customers) to ensure successful system deployment
Co-Develop, document, and continuously improve installation best practices, SOPs, and technical guides
Create training materials and field enablement content (e.g., manuals, videos, checklists) with training management team.
Identify and drive improvements in installation efficiency, safety, and reliability
Troubleshoot and resolve hardware and system integration issues during installation and early operation. Maintain a list troubleshooting issues that can be fed back into the design and product management teams.
Provide technical guidance and mentorship to field service engineers and partners
Support pilot installs, beta systems, and new product introductions (NPI)
Capture and communicate field feedback to engineering and product teams to influence product design improvements
Ensure compliance with safety, quality, and regulatory standards
Perform installation quality inspections on site or remotely to ensure all system deployments meet global standards and best‑practice requirements.

Qualifications

Minimum Requirements:

Bachelor's degree in Engineering (Mechanical, Chemical, Biomedical, or related) or equivalent hands-on experience
3–7+ years of experience in equipment installation, field service, or process equipment support
Experience working with bioprocessing equipment, ideally single-use systems or large-scale bioreactors
Strong mechanical aptitude and ability to work with complex hardware systems
Willingness to travel globally up to [75%+] as required

Preferred Qualifications:

Direct experience with single-use bioreactors (SUBs) or upstream bioprocessing systems
Experience developing technical documentation, SOPs, or training materials
Familiarity with GMP environments and biopharma manufacturing requirements
Knowledge of fluid handling systems, sensors, and control systems
Experience supporting global installations or working in diverse customer environments

Key Competencies

Hands-on problem solving and troubleshooting
Strong communication skills (technical and customer-facing)
Ability to translate field experience into scalable knowledge and content
High attention to detail with a focus on quality and safety
Self-driven with the ability to operate independently in field environments
Continuous improvement mindset
Fluent in English with strong speaking, reading, and writing skills; bilingual proficiency in any European or Asian language is a plus.

Field Service Engineer Bioprocessing Equipment & Automation