Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

Proactively monitors the work queues.
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Updates tickets with resolution tasks performed.
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
Captures all required and relevant information for immediate resolution.
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
Identifies problems and errors before they impact a client's service.
Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
Leads and manages all initial client escalation for operational issues.
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals.
Plans and executes approved maintenance activities.
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Any other ad-hoc duties as assigned by supervisors

Requirements:

Degree in IT or related discipline
API Management (APIM) and authentication policies
Azure Data Factory
PaaS Databases: MongoDB, Cosmos DB
App Registration (ability to request new registrations and update existing policies)
Application Gateway
Azure Blob Storage (including SFTP)

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [HIDDEN TEXT]

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

azure AI engineer (weekends, shifts) #IKR