About us

DHL Supply Chain Philippines is part of the world's leading contract logistics provider, delivering endtoend supply chain solutions tailored to the fastgrowing Philippine market. As part of DHL Supply Chain's global network-present in 50+ countries, with extensive operations across Asia-Pacific-we bring worldclass logistics expertise to support the country's expanding retail, technology, manufacturing, and ecommerce sectors.

As the Philippines continues to strengthen its position as a major consumer and manufacturing hub, DHL Supply Chain has made significant investments to expand its local footprint. This includes an €80 million expansion plan, featuring the opening of the 50,000sqm Sta. Rosa Logistics Center-the largest DHL facility in the country-designed to add capacity, improve efficiency, and support the nation's booming retail and technology markets. The center features 33,000 pallet positions, advanced automation, robotics, and GoGreen sustainability features such as LED lighting, solar power, and EV charging.

DHL Supply Chain Philippines continues to scale with futureforward investments, including plans for an additional 20,000sqm facility, expansion of its transport fleet through DHL Summit Solutions Inc. (DSSI), and rollout of digital platforms like SmartOps, providing realtime data to improve warehouse efficiency. These initiatives position DHL as a leader in building resilient, technologyenabled supply chains across the country.

Our people are central to our success. DHL Supply Chain Philippines is recognized as a Great Place to Work, with 76% of employees affirming strong culture, engagement, and growth opportunities. We strive to create a safe, inclusive, and purposedriven workplace where every employee can thrive as part of the world's most trusted logistics organization.

At DHL Supply Chain Philippines, we connect global standards with local expertise-delivering excellence, sustainability, and innovation to shape the future of logistics in the Philippines.

Responsibilities

1. OMS System Ownership & Expertise
- Serve as the primary subject-matter expert for all OMS-related processes in the site.
- Ensure accurate, timely, and standardized OMS usage across warehouse operations.
- Provide support to supervisors and operators in resolving OMSrelated issues.
2. Process Standardization & Adherence
- Drive strict compliance with OMS Standard Operating Procedures (SOPs).
- Conduct regular audits to ensure processes follow Lighthouse, First Choice, and DHL standards.
- Identify deviations and implement corrective actions.
3. Performance Monitoring & Reporting
- Track key OMS metrics (e.g., productivity, cycle time, work allocation, task completion).
- Prepare and share daily/weekly performance reports with site leadership.
- Highlight trends, bottlenecks, and improvement opportunities.
4. Continuous Improvement Lead
- Champion Lighthouse/OMS continuous improvement initiatives at the site.
- Facilitate Kaizen activities, root cause analysis, and performance improvement projects.
- Identify and eliminate nonvalueadded activities through OMS insights.
5. Training & Capability Building
- Train new hires and upskill existing staff on OMS functionalities and best practices.
- Conduct refresher training whenever new processes or system updates are introduced.
- Ensure every department understands how to leverage OMS for daily operations.
6. Data Accuracy & Int egrity
- Maintain high accuracy in OMS master data, order details, and process transactions.
- Coordinate with IT and central teams on data issues, system enhancements, and fixes.
- Conduct routine checks to ensure data integrity across all modules.
7. Operational Support
- Assist supervisors with realtime monitoring of workload distribution and labor allocation.
- Ensure resources are properly assigned through OMS to maintain optimal productivity.
- Support shift handovers and ensure continuity of OMSdriven operations.
8. Stakeholder Coordination
- Act as liaison between the warehouse, IT, regional OMS teams, and Lighthouse leads.
- Escalate system issues, improvement requests, and enhancement proposals.
- Participate in governance calls and performance review meetings.
9. Compliance & Audit Readiness
- Ensure the site is always ready for internal and external OMS audits.
- Maintain documentation, SOP updates, and audit evidence.
- Support risk identification and implementation of mitigation plans.
10. Project Implementation & Change Management
- Lead or support deployment of new OMS modules, upgrades, and process changes.
- Champion change management and help drive adoption across all teams.
- Test new functionalities during UAT and validate outputs before rollout.

Requirements

Education: Bachelor's degree in IE, Logistics, Supply Chain, Business, or equivalent experience.
Experience: 1-2 years in warehouse operations or system-related roles OMS/WMS experience preferred.
Technical Skills: Strong OMS knowledge, Excel proficiency, KPI understanding, and basic system troubleshooting.
Competencies: Detail-oriented, analytical, good communicator, proactive, and able to drive process compliance.
Leadership: Able to train staff, lead small improvement initiatives, and support change management.
Work Environment: Willing to work in warehouse settings, shifting schedules, and occasional on-call support.
Nice-to-Have Certifications: Lean Six Sigma (YB+), First Choice, or OMS/WMS platform training.

OMS Champion