Salary: Php 35,000 - Php 40,000 per month

Role: (Remote / Full-Time)

Locations: Metro Manila, Central Visayas, Davao Region

Schedule: US Central Time

We're looking for a Customer Support Specialist to assist clients using our software platform.

This role is primarily chat-based, with email and phone support as needed. You'll be interacting directly with clients, so clear and confident English communication, both written and spoken, is essential.

We're looking for someone who can learn quickly, think clearly, and explain things in a simple way.

Responsibilities

Provide customer support primarily through chat (with occasional email or calls if needed)
Guide users step-by-step on how to use the platform
Answer questions and troubleshoot common issues
Explain features clearly and in simple terms
Escalate more complex issues when needed

Requirements

2+ years of customer support or BPO experience
Experience supporting English-speaking customers
Phone support experience is required — this role needs confident, polished spoken English with clients, and phone experience shows you've communicated directly with clients by voice, not only through chat or email
Strong English communication skills (both verbal and written) are required — you should be comfortable speaking directly with clients when needed
Comfortable learning new systems quickly
Able to explain things in a simple, step-by-step way
Patient, helpful, and detail-oriented

Please apply only if the salary range of PHP 35,000 - 40,000 aligns with your expectations.

Important

This role involves learning a new platform and guiding users through it.

We're looking for candidates who are:

Quick learners
Clear communicators
Comfortable figuring things out independently

Benefits

100% remote / home-based work
Monthly salary: PHP 35,000 - 40,000
Collaborative and supportive team

Customer Support Specialist (Locator Support) | Remote - PH