Who We Are

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Marketing Operations Lead (Email/Promo QA) to own quality across CRM execution for a leading on-demand consumer marketplace that reaches millions of customers through email, push, in-app, and promo channels every week. You'll lead a team of GAs through daily QA reviews of high-volume campaigns, partner with cross-functional marketing teams on launches, and build the operating cadence — stand-ups, audits, training, and SLA tracking — that keeps quality high as throughput scales. Expect to host daily stand-ups, triage errors and expedited requests across channels, audit team output, track recurring QA misses, and develop training material that levels up new operators — all while staying close enough to the work to flag SLA violations and provide strategic guidance on campaign reviews.

What Your Day-to-Day Will Look Like

Team Leadership: Host daily stand-ups to manage workload, reassign tickets as needed, and keep your team of GAs aligned on priorities and SLAs.
CRM Campaign Execution & QA: Oversee the prep and launch of CRM tactics — promotions, in-app banners, emails, and customer lists — and provide internal QA on the team's review of email templates, popups, campaigns, flows, and SMS for branding, copy, target audience, and technical setup.
Cross-Functional Collaboration: Work closely with cross-functional teams on the execution of marketing campaigns, and respond promptly to operators across Slack, email, and JIRA tickets.
Error Triage & Expedited Requests: Manage urgent issues and triage errors across email, push, in-app, and promo channels so nothing slips through to the customer.
Audits & Quality Reporting: Random-audit QA cases to validate quality, consolidate and track recurring misses, flag SLA violations to the lead, and report on self-serve processes monthly, quarterly, and annually.
Strategic Campaign Reviews: Review campaigns from a strategic perspective and provide guidance to operators on what to refine before launch.
Training & Documentation: Partner with the manager to build and improve training material for new operators, and support the team in maintaining campaign documentation — tickets, campaign overviews, internal calendars, and status docs for cross-functional reference.

What You Bring

CRM & ESP Experience: 3+ years in QA-specific work for CRM platforms (Braze preferred) and 3+ years with an ESP platform.
Leadership Track Record: 2+ years in a leadership role with a clear ability to hit KPIs while fostering a motivating work environment.
Technical Skills: Intermediate HTML and SQL, intermediate proficiency with Google Sheets, and working knowledge of JIRA, Slack, G-Suite, and CRM systems across email, push, in-app, and promo codes.
Campaign & Budget Management: Experience reviewing, updating, and scheduling digital campaigns spanning copy, code, and creative review, plus managing promo budgets against business goals.
Attention to Detail: Exceptionally high attention to detail with a habit of double-checking, testing, and following guidelines closely — you're obsessed with making sure everything works properly.
Clear Communication: Highly proficient in spoken and written English, with the ability to give crystal-clear direction to teammates verbally and in writing, and to meet deadlines with fast response times.

Bonus Points if:

You have experience in the Tech industry.
You've worked with an app-centric client before.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

Fully Remote: 100% Remote work environment, never fight traffic again
Health Coverage: HMO or Healthcare Stipend (depending on location)
Time to Recharge: 7 Paid Holidays and 6 PTO days/year
Family First: Dedicated Maternity and Paternity Leaves

We offer additional incentives for go-getters and proven performers!

$25 monthly perfect attendance bonus
Performance bonus
Anniversary bonus ($100 at 1 year; $200 at 2 years)
Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

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