IT Support Specialist L1

Salary Range: $1,351 to $1,737 per month

Join a leading IT and MSP company known not only for its technical excellence but also for fostering a positive, team-oriented work environment. In this role, you'll be a key player delivering IT support across a wide range of systems, ensuring fast, reliable service for all users while helping businesses stay productive and connected every day.

What You'll Do:

Provide IT support through voice and chat channels for both general users and VIPs.
Troubleshoot and resolve issues related to Helpdesk support, Active Directory (AD), and Domain Name Systems (DNS).
Manage Windows Servers and utilize ConnectWise or similar ticketing systems.
Handle user creation and termination, as well as application installations.
Set up printers and resolve internet connectivity issues.
Configure and troubleshoot Office 365 and Office suite applications.
Recover and restore files both locally and in cloud-based systems.
Respond to compromised email accounts and assist with account recovery.
Set up drive mapping and manage access to network resources.
Troubleshoot site-wide Wi-Fi and network outages.

Who You'll Work With:

Be an essential part of a collaborative IT support team within a company that values positive energy, accountability, and teamwork. You'll partner closely with fellow technicians and clients, sharing knowledge, solving problems together, and ensuring every user receives fast, friendly, and dependable support.

Who We're Looking For:

IT Support Experience: Minimum of 2 years of hands-on experience in an IT support role, ideally within an MSP environment, with strong working knowledge of Active Directory, Microsoft 365, and core networking concepts, including LAN, WAN, VPN, and general network troubleshooting.
Technical Foundation: Well-rounded in a Windows environment, including DNS, Windows Server administration, local and cloud file recovery, drive mapping, printer setup and configuration, diagnosing internet outages, and supporting common end-user systems. Expert-level knowledge in every area is not required.
Troubleshooting Skills: Takes ownership of issues and works to diagnose and resolve problems across desktops, servers, and network environments, using escalation only when necessary.
Support & Communication: Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed. Experience using ticketing systems such as ConnectWise or similar tools is helpful.
Attention to Detail: Careful and accurate when handling user access, drive mapping, system changes, and routine updates.
Preferred (not required): Experience troubleshooting RDP login/connectivity issues, handling Office 365 security incidents or compromised email accounts, and QuickBooks-related troubleshooting.

Why Join Us

Impact: Be a critical part of keeping client systems up and running, supporting everything from day-to-day helpdesk requests to high-priority issues.
Culture: Work in a company that cares deeply about creating a positive environment. Your energy, attitude, and collaboration matter just as much as your technical skills.
Benefits:
Enjoy preset salary growth and weekly salary payments.
100% work-from-home flexibility.

Work Details:

Location: Must be located in the Philippines
Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
Employment Type: Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in IT support!

We are an equal opportunity employer and value diversity at our company.

Information Technology Support Specialist