NPS, Customer Service, CSAT, Technical proficiency to manage chats and multiple applications

Problem Solving, Customer Service, Tech Savvy, Data Entry, Communication

email systems , Domains, Dns, web hosting technologies, escalation workflows, CRM ticketing tools, Website Management

process redesign , Management Consulting, Process Excellence, Transformation Methodology Design, Benchmarking, Facilitation

root-cause analysis, workforce management, AI tools, data privacy compliance, Gorgias, CX platforms

Business Acumen, Client Services Management, Customer Service, Bpo Operations, Conflict Resolution, Communication, Program Management, Presentation

Digital Media, Ms Office Applications, traditional media, Negotiation Skills, marketing concepts, Communication Skills

CRM Tools, Risk Assessment, strategic communications, Client Services