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Reporting to Purchasing Operations Center Process Manager

Duty Post JTI GBS Manila (McKinley West, Taguig City)

Role Permanent

Purchasing Operations Team Lead

Lead the timely, accurate, and compliant delivery of Purchasing Operations activities in scope, in line with Corporate Policies and Procedures and Service Level Agreements (SLAs). Drive standardisation to ensure consistent and scalable service delivery, and support simplification/automation and operational controls to mitigate process risks. Lead team performance and development while maintaining strong stakeholder partnerships.

As the Purchasing Operations Team Lead in GBS Manila, you will be responsible for

Core service delivery
Lead end-to-end Purchasing Operations delivery in compliance with policies/procedures and SLAs
Convert Purchase Requisitions into Purchase Orders
Process Purchase Order requests (Creation, Amendment, Closure, Deletion)
Prepare, consolidate, and analyse Purchasing Operations reports (e.g., GRIR, lease-related reports), including gathering end-user feedback
Respond to Purchasing Operations inquiries and provide resolution within agreed timelines
Deliver training to employees on Purchasing Operations processes and ways of working
Controls, compliance, and audit
Execute and document Procure-to-Pay (P2P) JSOX control requirements
Support internal and external audits, including evidence preparation and follow-ups
Ensure operational controls are executed properly by the team
Escalate major operational failures and ensure mitigating actions are defined and tracked
Ensure regular review and update of process documentation (Service Catalogue, SOPs)
Process improvement and standardisation
Support standardisation of Purchasing Operations processes across scope to ensure consistency and scalability
Drive continuous improvement initiatives including simplification and automation
Support the Purchasing Operations CPM in implementing/strengthening operational controls to address process risks
Team performance management
Deliver established service targets, service metrics, and KPIs
Drive process improvements and productivity initiatives within the team
Ensure service continuity through effective handovers and a robust backup system
Initiate engagement activities to support team motivation and retention
Team development and coaching
Take a leading role in team members development
Build development plans aligned with individual skills, aspirations, and business needs; monitor progress and adjust as needed
Coach team members in professional capabilities and behaviours
Provide regular, constructive feedback and encourage a strong speak-up culture
Stakeholder management
Build and maintain strong working relationships with key stakeholders in markets, factories, and global functions
Demonstrate business partnership and customer centricity; embed these behaviours within the team

Requirements

Bachelor's degree in Business Administration, Accounting, Finance or similar
Knowledge of Supply Chain Management, Logistics, Procurement, and three-way matching
Minimum three years of experience in Finance/Accounting (preferably Procure-to-Pay)
Minimum three years of people management experience
Fluent written and spoken English
Experience managing medium-sized teams
Strong knowledge of P2P policies and procedures
Strong process management, critical thinking, and attention to detail
Flexible and able to adapt quickly to changing requirements
Strong customer-service mindset and continuous improvement orientation
Experience using financial systems; SAP HANA experience preferred
ATAI experience is a plus
Knowledge of IFRS 16 is a plus

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.