Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join UsAt WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role OverviewAs a Senior Consultant in Digital Transformation, you will partner with clients to design and implement innovative solutions that drive business agility, operational efficiency, and customer experience. You will leverage emerging technologies such as Generative AI, Agentic Automation, Hyperautomation, and Cloud Platforms to enable transformation across front-office and back-office functions.Key Responsibilities

Consulting & Advisory:
Lead digital transformation engagements across industries, focusing on customer experience, process optimization, and technology enablement.
Conduct assessments and develop transformation roadmaps aligned with client objectives.
Solution Design & Delivery:
Design and implement solutions leveraging Gen AI, automation frameworks, and advanced analytics.
Collaborate with cross-functional teams to ensure seamless delivery of transformation initiatives.
Stakeholder Management:
Engage with senior client stakeholders to define business requirements and deliver measurable outcomes.
Present insights, recommendations, and progress updates to executive leadership.
Innovation & Thought Leadership:
Stay ahead of industry trends and emerging technologies to shape future transformation strategies.
Contribute to internal knowledge building and client workshops.Required Skills & Experience
Experience: 6–10 years in consulting or digital transformation roles.
Expertise:
Strong understanding of Gen AI, automation (RPA, agentic automation), cloud platforms, and data analytics.
Proven track record in solution design and implementation for large-scale transformation programs.
Soft Skills: Excellent communication, stakeholder management, and problem-solving abilities.
Education: Bachelor's degree in Engineering/Technology; MBA preferred.Preferred Attributes
Experience in hospitality, travel, or consumer industries (preferred, not mandatory)
Ability to lead enablement sessions, POCs, and walkthroughs for clients.
Proficient in leveraging and experimenting with POCs through Co-pilot and other AI models
Efficient AI Usage: Demonstrated ability to maximize AI-driven insights and automation for measurable business outcomes

Qualifications

Bachelors degree, Six sigma, Certifications in AI

Senior Consultant - Dgtl. Trnf.