Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Project & Delivery Management

Lead and manage end to end project delivery for complex operational and technology enabled initiatives, with an emphasis on ITSS help desk and operational support readiness
Own project initiation, planning, execution, and closeout, including:

Project charters and scope definition
Delivery governance and decision forums
Schedules, resource plans, and delivery milestones

Develop strategic and operational delivery plans, project briefs, and detailed timelines aligned to business objectives, regulatory requirements, and operational readiness
Drive delivery discipline through standard project management practices, portfolio alignment, and compliance with enterprise delivery expectations

Operations Support Enablement & Readiness

Ensure solutions transition into operations in a stable, supportable, and scalable manner aligned to ITSS support models
Ensure operational readiness activities consider downstream end user and business experience impacts, including support transition, service continuity, and adoption risk
Cross Functional Execution & Stakeholder Leadership
Partner cross functionally with operations, engineering, product, architecture, account management, strategy, and vendors to drive execution and resolve dependencies
Lead delivery in highly matrixed environments, influencing outcomes without direct authority
Provide clear, concise project status reporting to stakeholders and leadership, including delivery health, risks, decisions needed, and progress against milestones

Risk, Performance & Financial Management

Identify, assess, and actively manage project risks, issues, and dependencies, implementing mitigation strategies to protect scope, timeline, quality, and value
Monitor delivery performance through KPIs, delivery metrics, and financial tracking, ensuring transparency, accountability, and continuous improvement
Manage project budgets, forecast resources, track spend, and advocate for funding to support delivery success

AI Enabled Business Analysis & Continuous Improvement

Apply AI enabled analysis to understand operational readiness impacts and risk patterns
Translate complex analytics into actionable insights for both technical & non technical stakeholders
Identify opportunities for automation, AI assisted knowledge, self service expansion, and work elimination to improve ITSS performance
Maintain working knowledge of supported technologies, ITSS operating procedures, and common issue patterns to inform readiness planning and risk assessment

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

5+ years of progressive experience in project or delivery management, with a BA/BS degree or equivalent practical experience
Experience may include a combination of project management, business analysis, and operational readiness leadership in large, matrixed organizations
Proven experience delivering complex, cross functional initiatives in enterprise environments
Project & Delivery Management Expertise

Experience within matrixed organizations with multiple stakeholders and delivery partners
Demonstrated ability to manage scope, schedule, resources, risks, dependencies, and financials across multi workstream initiatives

Technical Proficiency

Working knowledge of SDLC, Agile/SCRUM, and hybrid delivery models
Proficiency with Microsoft Project, Visio, Excel, and enterprise collaboration platforms

Communication & Stakeholder Management

Proven solid written and verbal communication skills
Proven ability to engage both technical and non technical stakeholders, including executive audiences
Skilled in status reporting, issue escalation, and decision facilitation

Leadership & Accountability

Proven ability to lead delivery teams without direct authority, resolve conflicts, and drive accountability to outcomes
Comfortable operating as a senior individual contributor in high visibility initiatives.

Strategic Planning & Execution

Proven ability to translate business goals into delivery plans, milestones, and measurable outcomes

Financial & Resource Management

Experience managing project budgets, forecasting resources, tracking spend, and supporting funding decisions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Manager Technical Project/Program Management