Description

Global Accounts Receivable (GAR) is seeking a proactive and detail-oriented Collections Specialist to manage and resolve receivables-related queries from Amazon customers. In this role, you will serve as the primary point of contact for customers on billing and payment matters — working to reconcile accounts, resolve disputes, and drive monthly collection targets. This specialist role requires the ability to handle complex and escalated cases, manage problematic accounts, and act as a team point of contact and escalation point. The ideal candidate is self-motivated, a quick learner, and demonstrates strong ownership in building trust with customers to facilitate timely payment resolution.

Responsibilities

Manage an assigned high-value portfolio of customer accounts, including problematic and escalated accounts requiring in-depth analysis and resolution

Handle complex collection cases that require cross-functional coordination and advanced problem-solving

Act as the team's point of contact and escalation point for challenging accounts and customer issues

Follow up with customers via email and phone to drive timely collection of outstanding receivables

Maintain accurate and up-to-date accounts receivable records, including aging updates, credit and collection application, non-collectable write-offs, and resolution of miscellaneous differences

Investigate and resolve customer billing disputes and queries by collaborating with cross-functional stakeholders including Billing, Finance, Legal, Tax, and Customer Service

Monitor high-risk accounts and escalate potential collection challenges to management in a timely manner

Reconcile complex accounts with a high degree of accuracy and attention to detail

Identify opportunities to streamline and improve accounts receivable processes and the overall customer experience

Meet monthly productivity and collection targets

Perform additional activities and responsibilities as defined and assigned by the manager

Qualifications

Expertise in Accounts Receivable processes, including collections, cash application, reconciliation, and dispute resolution

Customer-first mindset with a focus on delivering timely and accurate resolution to customer concerns

Invent and simplify mindset — ability to identify inefficiencies and propose practical solutions to improve existing processes

Ability to adapt and thrive in an agile, fast-paced environment with shifting priorities

Strong written and verbal communication skills

Ability to manage multiple priorities and work independently

Proficiency in Microsoft Office, particularly Excel and Outlook

Proven experience in handling complex and escalated cases in a customer-facing collections or accounts receivable environment

Working Conditions

Full-time, onsite role — 5 days per week in an open office environment

Night shift schedule is required

Work during Philippine holidays is required when the supported business is operating

Overtime may be required during critical and peak periods

Basic Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field
minimum of 3-5 years of experience in Accounts Receivable, Collections, or a related finance operations role
Demonstrated expertise in end-to-end Accounts Receivable processes, including collections, cash application, reconciliation, and dispute resolution
Experience managing high-value or complex customer portfolios with a track record of meeting collection targets
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills in English
Experience acting as a point of contact or escalation point within a team setting
Ability to work a night shift schedule

Preferred Qualifications

Experience working in a shared services supporting global or multi-market operations
Familiarity with ERP systems such as Oracle, SAP, or similar financial platforms
Experience in B2B collections or commercial accounts receivable
Demonstrated ability to mentor, coach, or guide junior analysts
Background in process improvement, automation, or simplification initiatives within AR or finance operations
Experience collaborating with cross-functional stakeholders such as Billing, Finance, Legal, Tax, and Customer Service
Foundational knowledge of AI concepts and practical experience in prompt engineering to support productivity and workflow efficiency
Customer-first mindset with a proven ability to balance business objectives with customer experience
Ability to adapt and thrive in an agile, fast-paced environment with shifting priorities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - AOSP - Manila

Job ID: A10413515

FinOps Collections Specialist