Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Who Thrives Here:

At least 2 years finisher of any college course
With Green Belt Certification at least and knowledge on Six Sigma Tools
With at least 10 years of BPO experience
With experience in handling Voice Contact Center campaign
amenable to work onsite and night shift in Cebu

Job Responsibilities:

Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Lead Automation program plan to deliver requirements fitting into the overall program plan and drive UAT and go-live in an identified account
Drive realization of target FTE benefit, Business impacts
Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Lead Automation program plan to deliver requirements fitting into the overall program plan and drive UAT and go-live in an identified account
Drive realization of target FTE benefit, Business impacts
Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
Data aggregation and data mining techniques help provide insights into past data in the form of dashboards, reports, etc.
Oversee project execution on multiple projects and act in case of slippages
People management – supervise project team
Manage client expectations on overall project delivery

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.

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