About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

SERVICE LEVEL AND PRODUCTIVITY

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
Pricing and Availability
Purchase Order Entry
Order / Shipment Status
Product Lead Times
Call Back / Follow Up Call
Cross Reference
General Product Information
Sending Invoices
Coordinating with Sales on details on missing details on Order Entry

Setting up new vendors in the system

Provide professional and accurate solutions for customer concerns through implementing the following:
Expedite Orders
Invoice Corrections
Return Goods Authorization / Direction
Updating Contact Information in the system
Coordination with sales on any discrepancy on their return request
Credit and Debit
Special Build and Drop Off Orders
Tracking, correction, and processing of missing, misread or incomplete purchase orders
Customer complaints including, but not limited to, missed

shipments and incorrect drop-offs and requests for credit

Manage efficient usage of production time and company resources through the following:
Maintaining productivity within acceptable transaction volume levels
Accuracy in Interaction Handling
Attends training, workshop, seminar, and focus group discussions of the team
Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.
Provide RMA and advance RMA reports every month or as needed
Sending daily reports of booked priority orders in month-end week.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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