Accounts Receivable Specialist

The Accounts Receivable Specialist is primarily responsible for contacting clients with past due receivables, identifying and solutioning on billing issues, and recording customer payments. This role requires a basic understanding of accounting principles, accounts receivable and cash application, customer service, collections, problem-solving and negotiation. The successful candidate will have the ability to work under tight deadlines and manage multiple tasks. A strong attention to detail, flexibility, tactfulness, and ability to handle a high volume of work is a requirement to be successful. This position will report to the Billing & Collections Manager.

Responsibilities
• Record customer payments by posting cash, checks and ACH transactions.
• Research billing issues and communicate results to Customers and Sales Team.
• Analyze weekly Aged Receivables Reports to identify those clients who need to be contacted. Review open accounts for collection efforts.
• Make outbound collection calls & emails in a professional manner while keeping and improving customer relations.
• Work with Accounting Manager to review accounts and client payments to develop new or better repayment terms.
• Maintain accounting database by updating customer information as needed.
• Generate and maintain internal reports that detail the status of Accounts Receivable.
• Create customer billing schedules and monitor customer payment arrangements.
• Deliver exceptional customer service while keeping goals and metrics in mind.
• Scan & email documents to clients and follow up.
• Perform other related duties as assigned.

Experience and Skills
• The ideal candidate will have a minimum of 2 years of corporate accounts receivable experience including interaction with a large customer base
• Two years B2B collections experience
• Strong communication, problem-solving and analytical skills required
• Creative, self-disciplined and capable of identifying and completing critical tasks independently
• Flexibility to work in a fast-paced environment
• Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
• Strong written and communication skills
• Ability to handle sensitive and confidential information
• Able to organize daily workload volumes
• Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
• Accept direction and constructive criticism; perform calmly and effectively in a fast-paced work environment
• Proficiency in Microsoft Office including Excel & Word
• Experience working in an A/R Tool, maintaining organized, comprehensive notes and to-do items
• Experience in NetSuite & SalesForce is preferred