Power Bi, Microsoft Office, automation, AI tools, project management, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, capacity reporting

Software Implementation, Project Risk and Issue Management, Compliance, Powerpoint, Microsoft Projects, Vendor Management, Governance, Banking Financial Services Systems, Project Management Tools, Risk Management, Project Management, Collaboration, Audit, Project Planning, Quality Control

SAP, Excel, CRM system, Word

Zoho, Microsoft Excel, Sql, Cash Flow Management, financial reporting, Forecasting, budgeting, account consolidation

Ms Excel, Power Bi, Powerpoint, Data Analytical Skills

process reengineering , SAP, Uipath, Alteryx, Rpa, Power Bi, Erp, Tableau, Automation Tools, Excel Macros, Excel, Oracle, finance operations processes, Analytical Skills, data visualization tools, Process Mapping, Lean Six Sigma methodologies, finance systems

event management software , Interpersonal Skills, Organizational Skills, Budget Management, Multitasking abilities, Microsoft Office Suite

accounting, problem-solving skills, Communication Skills, Finance

Microsoft Excel, UAT System testing, Digital campaign management, Project management, Powerpoint, Data statistical skills, Customer marketing

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"