Discover your 100% YOU with MicroSourcing!

Position: HR Compliance & Operations Manager

Work setup: Hybrid | Day shift

Location: Clark, Pampanga

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Accountabilities

Your role:

Employment Contracts & Documentation

Draft, review, and maintain employment contracts, contractor agreements, and assignment documentation in line with Australian employment legislation and modern awards
Ensure all templates are current, compliant, and aligned with business risk settings
Manage contract variations, renewals, and onboarding documentation across labour hire and perm placements

Awards, Compliance & Audit

Conduct detailed Modern Award interpretation and classification reviews across all placements
Perform regular award compliance audits (pay rates, allowances, overtime, penalties, loadings)
Identify risks and implement remediation plans in consultation with Brisbane leadership and legal advisors
Maintain audit trails and compliance documentation for internal and external review

Labour Hire Licensing & Regulatory Compliance

Manage and maintain compliance with labour hire licensing regimes (QLD, VIC, ACT and others as applicable)
Coordinate reporting, renewals, and documentation required by regulators
Monitor legislative changes and update internal processes accordingly
Support audit readiness and regulator engagement

HR Governance, Policies & Frameworks

Develop, review, and maintain HR policies and procedures aligned to Australian legal and best practice standards
Ensure policies are consistently implemented across all regions and business units
Maintain version control and governance frameworks for all HR documentation
Support rollout and communication of policy updates to internal stakeholders

Reporting & Workforce Compliance

Prepare and manage gender diversity reporting (e.g. WGEA) and other statutory reporting obligations
Produce regular HR compliance and risk reports for leadership
Track key workforce metrics including headcount, turnover, diversity, and compliance KPIs
Ensure accuracy and integrity of HR data across systems

HR Advisory Support (Operational)

Provide first-level HR advice to internal stakeholders on employment matters, escalating complex IR issues to Brisbane-based legal counsel
Support managers with employee lifecycle matters including performance management, disciplinary processes, and terminations (process-driven, not legal strategy)
Ensure documentation and processes align with Australian legal requirements

Systems, Process & Continuous Improvement

Drive efficiency and consistency in HR processes across the business (onboarding, compliance tracking, audits)
Maintain HRIS data integrity and reporting capability
Identify automation opportunities to reduce manual compliance workload
Build scalable offshore HR capability aligned to business growth

Stakeholder Coordination (AU–PH Model)

Act as the central coordination point between offshore HR delivery and Brisbane leadership
Liaise with external providers (legal, migration agents, auditors) as required
Ensure clear communication and turnaround of HR deliverables across time zones

CORE COMPETENCIES

Leadership & Strategic Thinking

Understands and supports Stellar's vision, values and business objectives and recognises own work contributes to the achievement of Stellar's goals.
Thinks and plans ahead
Questions existing processes and thinks innovatively for ways to enhance organisational systems and encourages others to do the same
Actively participates in decision making and incorporate the outcomes into work plans
Considers the team when contributing to decision making

Communication

Confidently presents message in a clear and concise manner
Communicates in an appropriate, concise and professional manner in all forms of communication
Tailors communication style and language to use the most appropriate form for the audience
Pays close attention when listening to others and checks own understanding of conversations and instructions
Picks up on non-verbal cues when interacting with others and responds appropriately
Anticipates the key concerns of the audience and takes action to find a solution
Contemplates different points and views; considers them in own thinking and argument

Teamwork

Actively pursues collaborative working relationships and partnerships and represents Stellar effectively to all stakeholders
Keeps team up-to-date with own tasks and projects
Seeks opportunities for learning, applies new knowledge and ideas and shares these with others
Builds rapport and cooperation within and across teams to produce effective outcomes
Treats people with respect and courtesy and takes time to listen to colleagues and appreciate / respond to their needs and views

Personal Drive & Integrity

Demonstrates and promotes Stellar's values and code of conduct
Displays high ethical and professional standards and practices in all aspects of work and approaches work in a positive attitude and maintains personal health and well being
Enthusiastically accepts tasks and initiates action
Accepts responsibility for the consequences of their own behaviour, is aware of own impact on others and seeks guidance and advise when required
Takes responsibility for achieving objectives and progressing work and is open to feedback
Seeks development options for self-based on understanding of strengths, capabilities and weaknesses

Customer Service

Understands and supports Stellar's commitment to customer service
Asks questions to ensure accurate understanding of client and candidate expectations and uses this to provide some solutions
Responds promptly to customer needs / requests and follows through on commitments
Strives to meet agreed timelines and deliver on promises and maintains quality of service despite time constraints
Seeks to understand and address service delivery issues promptly and implement effective solutions

Prioritising and Planning

Manages work and monitors progress against set priorities, shows initiative and proactively steps in and does what is required
Takes personal responsibility for meeting objectives and alerts supervisor if work is behind schedule
Creates and actively maintains plans and schedules and reorganises if priorities change
Utilises resources available to ensure success
Develops plans for achieving individual KPIs

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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