Analytics, Optimization Techniques, Scheduling, Logistics Services, Problem Solving, Analytical Skills, workforce planning systems, par level planning

Avaya CMS Supervisor, Ms Office Applications, Workforce Management, ACD reporting tool, KPI calculation

Macros, Vba, Microsoft Excel, Real Time Logistics, Root Cause Analysis, Intraday Management, Contingency Mitigation, Crisis Liaison, ACD Workforce scheduling and forecasting tools

service level , real time analyst , schedule adherence, occupancy utilization, forecast achievement, numerical literacy, Wfm, Root Cause Analysis

clearview , Powerbi, Microsoft Excel, Nice

Microsoft Excel, Data Analysis, Call center KPIs

compliance monitoring , Microsoft Excel, Attendance monitoring, Data Analysis, Operational analytics, Workforce reporting, Reporting

WFM metrics, forecast achievement, utilization, service level occupancy, numerical literacy, Root Cause Analysis