Join our team as an Operations Manager/Supervisor and take the lead in optimizing daily operations and ensuring seamless execution across all levels. Were looking for a proactive, results-driven individual with a passion for leadership, a commitment to operational excellence, and a track record of driving team success. If you have strong experience in operations management and enjoy overseeing both strategic and hands-on tasks, wed love to hear from you!

Responsibilities

Lead and Manage Operations: Oversee day-to-day operational activities, ensuring efficient and smooth execution across teams.
Team Leadership: Inspire, motivate, and guide both frontline and administrative teams, fostering a culture of collaboration, high performance, and accountability.
Project Management: Manage complex projects from initiation to completion, ensuring they are delivered on time and meet operational goals.
Process Improvement: Identify inefficiencies and implement continuous improvements to enhance productivity, reduce costs, and optimize workflow.
Data-Driven Decision Making: Analyze operational data and use insights to make informed decisions, driving business growth and operational excellence.
Customer-Facing Operations: Ensure high standards of service and responsiveness in all customer-facing operations, solving issues and improving satisfaction.
Strategic Planning: Develop and implement strategies that align with company objectives, optimizing both short- and long-term goals.
Collaboration: Work closely with cross-functional teams, including logistics, customer service, and other departments, to ensure smooth operations and address challenges proactively.
Problem Solving: Anticipate challenges, resolve operational bottlenecks, and act as a point of escalation for complex issues.
Mentorship: Mentor and develop team members, providing guidance and support for their professional growth.

Requirements

Proven experience in operations management, retail, logistics, or service industries with a strong leadership background.
Demonstrated ability to manage and motivate both administrative and frontline teams in a fast-paced environment.
Familiarity with operational reporting tools such as Google Sheets and Excel.
Strong problem-solving skills with a proactive, hands-on approach to overcoming challenges.
Excellent organizational skills with the ability to prioritize and manage multiple tasks and projects simultaneously.
Strong communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.
Willingness to work onsite in Antipolo, Rizal, with a 6-day workweek.