Job Description

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.
Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges.

At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live ByOur vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

Integrity: We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.
Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive.

This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts.
We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work.

This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the role and team

The Senior Analyst serves as a Subject Matter Expert (SME) within the Financial Crime Ops Holds team. They are responsible for transaction monitoring and investigating suspicious activities to ensure regulatory compliance. Beyond core investigations, they provide critical leadership by guiding junior analysts, identifying team skill gaps, and driving process improvements to enhance business performance.

What you bring to the table

Analytical Mindset: Strong capability to transform complex data into actionable insights and define key fraud prevention metrics.
Problem Solving: A proven track record in detecting fraudulent cases and the ability to translate complex thinking into practical applications.
Communication: Advanced written and verbal communication skills for engaging with senior stakeholders and liaising with Compliance, ProdEng, Customer Care, and Operations.
Agility: An innovative mindset with the ability to work independently or as part of a team in a fast-paced, changing environment.

Requirements

Experience: At least 6 months tenure in your current position and in good standing (no active disciplinary actions and strong QC scores)
Education: Bachelor's degree or equivalent years of related experience.
Technical Skills: Proficiency with data extraction/mining tools (e.g., SQL, SAS) is highly preferred.
Flexibility: Must be fully flexible with shift patterns.

What you will focus on

Team Leadership & SME Support

Mentorship: Act as the team SME, providing process guidance and floor support for any questions or clarifications.
Quality & Training: Facilitate training refreshers, identify skill gaps based on QC results, and conduct side-by-side sessions or spot checks.
Performance Feedback: Provide general feedback to junior analysts and handle QC feedback tasks when managers are on leave.
Operational Oversight: Oversee the team in collaboration with the Team Manager, assisting with workflow and workload scheduling.

Operational Operations & Escalations

Queue Management: Pick up AWS cases and work through top senders mode dashboards, RFI tasks, follow-up queues, and regular queues—particularly when SLAs are at Red or Black status.
Reporting: Manage shift report stats, hourly delays, and operational planning.
System Maintenance: Add or remove senders from the blocklist and update fraud patterns as emerging risks are identified.
Technical Input: Provide expert input or opinions on tasks involving Holds/KYC and participate in calibrations with other departments.

Process Improvement & Risk Management

Strategic Optimization: Identify problematic areas in business processes and implement technical solutions to improve overall performance.
Documentation: Assist with updating process documents and evaluating business operations through subject expertise.
Risk Mitigation: Ensure risks associated with business activities are effectively identified, measured, and controlled in accordance with compliance policies

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply Let's Go.

Financial Reporting Analyst (Manila/Cebu)

Senior Financial Crime Holds Analyst