Job Description

Looking for a highly analytical and driven Associate to lead claims and disputes management across the team. This role will own end-to-end validation of disputed orders from 3PL partners, ensure billing accuracy, and drive resolution across multiple stakeholders.

The role requires strong ownership, stakeholder management, and the ability to identify gaps and implement process improvements to minimize financial exposure and improve operational efficiency.

Key Responsibilities

End-to-End Claims Ownership

Lead validation of disputed claims from 3PLs using internal systems, historical billing, and escalation records
Assess claim validity and ensure alignment with company policies and contractual agreements
Handle complex and high-value disputes, including escalations

Billing, Reconciliation & Exposure Management

Oversee reconciliation of claims against billing reports and account receivables
Ensure accurate settlement and proactively identify risks or discrepancies
Drive initiatives to reduce write-offs and financial exposure

Stakeholder & SLA Management

Act as the main point of contact for claims-related topics across Operations, Finance (FinOps), Customer Service, Return and Refund, Fraud, and Cross-border teams
Manage and enforce SLAs for validation and resolution timelines
Align processes and ensure accountability across stakeholders

Process Optimization & Governance

Identify gaps in current claims workflows and implement scalable solutions
Standardize validation frameworks, audit mechanisms, and reporting structures
Drive continuous improvement initiatives with internal and external partners

Data Analysis & Reporting

Analyze claims trends, root causes, and performance metrics
Build and maintain dashboards or trackers for monitoring
Provide insights and recommendations to management

Requirements

Bachelor's degree in Business, Logistics, Supply Chain, Finance, or related field
3–5 years of experience in logistics operations, e-commerce, finance operations, or claims/disputes management
Strong experience working with 3PLs and handling disputes or billing validation
Advanced Excel / Google Sheets skills (data analysis, reconciliation, reporting)
Strong problem-solving and stakeholder management skills
Ability to handle complex issues and drive resolution independently
Experience in e-commerce or a high-volume operations environment
Background in finance operations, audit, or reconciliation
Experience in process improvement or project management

Logistics Claims & Disputes (3PL Operations)