About the Role

The Travel Consultant supports business travelers by managing bookings, changes, and disruptions across chat, phone, and email channels. This role ensures compliance with company and client travel policies while delivering a high‑quality, customer‑focused travel experience. This role involves providing professional and responsive travel support while assessing traveler needs and preferences.

Responsibilities

Provide professional and responsive travel support via chat, phone, and email
Assess traveler needs, preferences, and urgency to effectively prioritize requests
Book, modify, and service air, hotel, car, and rail reservations
Accurately handle ticketing, exchanges, refunds, cancellations, and schedule changes
Meet or exceed SLA response and resolution targets
Communicate clearly and proactively with travelers during disruptions or itinerary changes
Ensure adherence to company policies, client travel programs, and global compliance requirements
Identify, document, and escalate operational or service issues to support timely resolution and continuous improvement
Document all transactions and interactions accurately in booking and support systems
Stay current on travel industry tools, trends, and best practices
Maintain reliable attendance, complete required training, and meet individual performance expectations

Qualifications

Senior/High School with at least 6 months of BPO experience; College degree preferred
At least 3 years of corporate travel agent
Proficiency in at least two GDS platforms, including Travelport+ (Galileo) and Sabre
Working knowledge of NDC content and tools, including Farelogix and SPRK
Experience supporting customers through chat, email, and phone channels
Strong knowledge of airfare rules, ticketing, exchanges, and refunds
Ability to manage multiple concurrent requests in a fast‑paced environment
Excellent written and verbal communication skills in English
Strong attention to detail and effective problem‑solving skills
Proven resilience and adaptability in managing chat and call volumes while balancing performance metrics in high‑pressure environments
Strong understanding of account‑specific processes and policies, with the ability to quickly adapt to updates as business needs evolve
Technically savvy, with the ability to efficiently navigate multiple systems and applications while multitasking with speed and accuracy
Flexible schedule availability, including evenings, weekends, or holidays as required
Ability to work on‑site in a designated office location as required by business needs

Required Skills

Proficiency in GDS platforms
Strong communication skills
Attention to detail
Problem-solving skills

Preferred Skills

Experience with NDC content and tools
Ability to manage multiple requests
Technical proficiency in navigating systems

We offer competitive basic salary and benefits!

HMO on Day 1
Retirement Package
Performance Incentives
Annual Performance Appraisal
Group Life and Accident Insurance

APPLY NOW AND JOIN THE PIONEER BATCH!