About The Role

As a Process Control Officer, you will be responsible in performing operational validation of processes and Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections

How You'll Contribute

Conducts validation and alignment with the approved criteria set of a specific process within the division
Provides comprehensive report on the findings resulted from the process checking conducted
Perform Self-Assessment (SA) for the defined low and medium risk collections processes and procedures
Conducts investigation of possible process lapses within the division
Ability to clearly communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames
Suggest action plans and process improvement to Process Control and Compliance Unit Head based on the findings resulted from validation of processes
Ensure timely submission of the result of validations performed
Create report/summary of findings performed
Ensures timely responses and resolution on the action plan stated in report to be submitted on validation performed

What We're Looking For

With 2 – 3 years of proven experience in Quality Assurance within financial services or collections operations
Demonstrated expertise in Collections and Day 2 operations, with a strong foundation in Process Control, including proactive risk identification and mitigation strategies to ensure operational integrity
Knowledge of bank's products and processes
With strong interpersonal skills and adaptability to interact across all organizational levels
Willingness to work in a fast-paced, target-driven environment
Good verbal and written communication skills
Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today.

Process Control Officer (Collections)