Job Purpose

The Software Engineer 2 is responsible for analyzing, troubleshooting, and implementing solutions for production claims that impact customer service delivery. This role ensures timely resolution of customer-impacting issues within defined SLAs by leveraging strong SQL skills and Oracle database expertise. Acting as a bridge between customer service and technology teams, the position applies program knowledge to maintain service excellence and supports applications such as CRM systems, call flows, and self-service claims portals. The role also involves collaborating with internal partners to deliver fixes and enhancements that improve the customer experience. Familiarity with insurance and claims processes is advantageous.

Job Purpose

The Software Engineer 2 is responsible for analyzing, troubleshooting, and implementing solutions for production claims that impact customer service delivery. This role ensures timely resolution of customer-impacting issues within defined SLAs by leveraging strong SQL skills and Oracle database expertise. Acting as a bridge between customer service and technology teams, the position applies program knowledge to maintain service excellence and supports applications such as CRM systems, call flows, and self-service claims portals. The role also involves collaborating with internal partners to deliver fixes and enhancements that improve the customer experience. Familiarity with insurance and claims processes is advantageous.

Key Accountabilities

▪ Demonstrates competence in software engineering by analyzing requirements, creating/innovating designs

coding, testing, and debugging applications in various software languages that deliver results and meet system

standards, security standards, and functional requirements.

▪ Participates in development activities for approved initiatives, system improvements, and ad‐hoc or emergency

requests and takes ownership for quality/test automation, deliverables, code reviews and solutions design.

▪ Serves as a technical resource for delivery teams and practices CI&CD (Continuous Integration & Continuous

Deployment) principles to meet expectations of high quality and quick delivery of business requirements.

▪ Has established a strong demonstrated technical brand in expertise and credibility.

▪ Expected to solve more of own problems and help others in solving technical issues.

▪ Anticipates technical challenges that may affect results and resolves issues in proactive manner.

▪ Can identify a problem and recommend possible solutions of an advanced complexity.

▪ Viewed as a senior developer, knows which framework(s) to apply.

▪ Understands and can work through the technical interdependencies.

▪ Employs a Disciplined Engineering Approach

▪ Shows Flexibility in Using the Right Development Method

▪ Uses Structured/Algorithmic Methods to Solve Problems

Qualifications

Functional

▪ Minimum 2 or more years functional experience in one or more of the following areas (or combination

thereof):

▪ Finance (AP/AR/GL)

▪ Manufacturing/Production

▪ Supply Chain Management

▪ Warehouse Management

▪ Sound understanding of SDLC processes preferred

▪ Skill in diagnosing and solving medium complex problems and providing detailed technical analysis

▪ Good oral and written communication skills.

▪ Ability to express or articulate ideas when necessary..

▪ Superior computer skills including common business applications such as MS Windows and MS Office including

Excel, Word.

▪ Working knowledge in Azure DevOps, Azure infrastructure, SQL, and AWS infrastructure preferred

Technical

▪ BS / BA degree required. Degrees in Computer related discipline preferred.

▪ Experience with Industry best practices for source control.

▪ Outstanding organization, communication and interpersonal skills.

▪ Strong customer orientation or professional services background.

▪ Capable of interfacing with the client, producing trustable estimates for long development cycles.

▪ Demonstrates potential of exhibiting leadership skills adhering with Asurion leadership principles of

teamwork, ownership, and focus on customer service with the ability to provide ad hoc team leadership in a

focus area.

▪ Process Design / Optimization Experience Preferred.

▪ Strong quantitative and analytical skills. Demonstrated ability to structure analysis and use analysis to help identify root causes versus underlying symptoms and make good recommendations for improvement ▪ Strong communication skills and presentation skills are a must. The candidate's work and the work of their team will be occasionally reviewed at the Senior Management level. ▪ Strong computer skills, with specific proficiency in Azure DevOps tools, Visual Studios, SQL, X++ (preferred)/JAVA/C#/.NET development with retooling. ▪ Ability to thrive in an environment guided by Asurion's core values of One Team, Drive Results, Devoted Customer Service, Integrity and Building a Rewarding Work Environment