Job Summary

Our client is looking for an IT Manager – Infrastructure who will be responsible for managing and maintaining the organization's IT infrastructure, including servers, networks, hardware systems, and related technologies. The role ensures the stability, security, availability, and efficiency of IT services while supporting business operations through reliable infrastructure management and technical support.

Key Responsibilities

Manage, maintain, and monitor IT infrastructure including servers, networks, storage, and hardware systems.
Ensure high availability, performance, and reliability of IT infrastructure and services.
Install, configure, troubleshoot, and support hardware, software, and network-related issues.
Administer user accounts, access management, permissions, and security controls.
Implement and maintain backup, recovery, and disaster recovery solutions and procedures.
Monitor infrastructure performance and proactively address system vulnerabilities and risks.
Coordinate with external vendors, service providers, and partners for IT services and technical support.
Ensure compliance with IT policies, security standards, and industry best practices.
Provide technical support and resolve escalated infrastructure and network issues.
Support infrastructure upgrades, technology rollouts, system enhancements, and IT-related projects.
Maintain accurate technical documentation including network diagrams, configurations, inventories, and procedures.
Collaborate with internal teams to improve infrastructure efficiency, scalability, and security.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or any related field.
Minimum of 2–4 years of relevant experience in IT infrastructure, network administration, or system administration.
Strong knowledge of network systems, servers (Windows/Linux), virtualization, and infrastructure technologies.
Experience handling firewalls, routers, switches, wireless networks, and cloud platforms is an advantage.
Familiarity with cybersecurity concepts, access controls, and data protection practices.
Strong analytical, troubleshooting, and problem-solving skills.
Good communication, coordination, and stakeholder management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience in retail, mall operations, or commercial industries is preferred.

Technical Skills

Network Administration
Server Management (Windows/Linux)
Virtualization Technologies
Cloud Platforms
Firewall & Security Management
Backup & Disaster Recovery
Infrastructure Monitoring
Hardware & Software Troubleshooting
IT Security & Access Management
Vendor Coordination & Support

Competencies

Leadership and Accountability
Analytical Thinking
Attention to Detail
Problem Solving
Customer Service Orientation
Collaboration and Teamwork
Adaptability and Initiative
Effective Communication Skills

Information Technology Infrastructure Manager