As a Data Team Agent with the MRI Software Client Support team, you will have the opportunity to collect data, engage with our client base, and provide incredible customer experience every day. In this position, you will be the primary point of contact for our customers with property management institutions, assisting with property management data validation and collection. MRI Software will rely on YOU to collect data imperative to the value of our platform using your customer service skills, technical savvy, and creativity to meet their needs and deliver consistent, professional experience.

Responsibilities

Accurately update existing data in the Company's database.
Achieves quota of record touches.
Resolves data entry issues and errors.
Responsible for tracking and documenting received data.
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
Makes necessary corrections to information entered when needed.
Transmits entered information into database.
Participates in special projects assigned by management, using investigative exercises to resolve such items as bad phone and refused records.

Requirements

Previous experience in customer service, software support experience preferred
Bachelor's degree or experience with inbound or outbound customer support work experience
Customer focus and a passion for support
Strong professional communication and listening skills
Strong organization and time management skills
Aptitude for technology
Experience in the residential property management industry a plus.
Experience with real estate management software a plus

Benefits

Career growth opportunities in a diverse and supportive work environment.
Competitive Salary Package
Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire
Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Support Analyst