Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

Insurance Account

Open to college graduates with no BPO experience

Travel Account

Must be a high school graduate, preferably with 6 months BPO experience
Good customer service skills
Willing to work onsite, and on shifting schedules
Can start ASAP

Note: for applicants falling under new K-12 Curriculum, should be graduates of Senior High School, however under the old (before K-12) curriculum HS (High School Graduates are welcome to apply. Education Proofs to be submitted at the time of Joining/Offers.

Additional Information

Benefits and Company Perks:

Structured career path
Growing and expanding team – more internal career progression opportunities for all
Safe work environment
Free HMO coverage from Day 1, including your dependents
Skills training opportunities
Paid leaves

To process your application onsite kindly visit our Career Hub from 10 AM - 4 PM, Mondays - Fridays at: G/F Two Techno Place, Megaworld Blvd. Iloilo Business Park, Mandurriao, Iloilo City

Please bring your updated CV, valid IDs and other supporting documents.

Customer Specialist – Iloilo City Site (Fresher)