Job Title: Operations Manager

Location: BGC, Full Time

Set Up: Full Onsite

About Us:

PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding. We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.

Overview

We are seeking a highly driven Operations Manager to join our fast-growing fintech organization. This role is pivotal in ensuring operational excellence, data-driven decision-making, and seamless collaboration across teams. The ideal candidate thrives in dynamic environments, has a strong analytical mindset, and is passionate about building scalable processes that support business growth.

Core Responsibilities2. Full-Link SOP Development3. Sales SupportQualificationsWhat We Offer

Data Monitoring & Insight
Oversee real-time monitoring of operational and financial data to identify trends, anomalies, and risks
Translate data into actionable insights, driving continuous improvement across business functions
Partner with product and engineering teams to enhance data visibility and reporting infrastructure
Design, implement, and standardize end-to-end SOPs across the fintech lifecycle (onboarding, KYC, transaction processing, compliance, customer support)
Ensure operational workflows are efficient, compliant, and aligned with industry best practices
Regularly audit and refine SOPs to adapt to evolving regulatory and market conditions
Collaborate closely with the sales team to provide operational enablement, ensuring smooth client onboarding and transaction execution
Develop tools, processes, and playbooks that empower sales to meet and exceed targets
Act as a bridge between sales, product, and operations to resolve bottlenecks and enhance customer experience
Bachelor's degree in Business Administration, Finance, Economics, or related field (MBA preferred)
5+ years of experience in operations management, preferably within fintech, banking, or financial services
Strong analytical skills with proficiency in data tools (SQL, Excel, BI dashboards)
Proven track record of developing SOPs and scaling operational processes
Excellent communication and stakeholder management skills
Knowledge of fintech regulations, compliance standards, and risk management practices is a plus
Opportunity to shape operations in a rapidly growing fintech company
Collaborative, innovative, and mission-driven work environment
Competitive compensation package with performance-based incentives
Professional growth and exposure to cutting-edge financial technologies

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Operations Manager - Fintech