About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Engineer II - Inside Sales

This position is responsible for handling key accounts and develop relationship with decision maker. The individual is responsible for handling simple escalation(process clarification) from Customer service and recommend solutions to the customer. Additionally he/she is also accountable for marketing related activities and assistance to New product development.

SALES SUPPORT

Admin Support

Create basic customer profile for segregating customer (as per territory/ markets/ application/ product family/ new or existing customer) to identify high priority customer.
Develop a foundational customer profile by categorizing customers based on territory, markets, application, product family, and whether they are new or existing customers. This segmentation will help identify high-priority customers.
Conduct a prequalification assessment for potential customers in accordance with Copeland's requirements and obtain approval from relevant stakeholders.
Request for product pricing from pricing administrator/Product manager for submission of sales quote
Submit the quotation to internal (Sales Manager) and external customer for review and approval. 6. Follow-up with Customer for feedback on the quotation and check on completeness and compliance of submitted quotation/proposal.
Document the opportunity (positive/negative) in master database (CRM Tool) for future reference.
Request for new customer account creation in Copeland system.
Submit the PO to customer service for Order entry.

Quotation

Fill the RFQ form with customer and model details and send to concerned team (Pricing)
Receive RFQ (Request for Quotes) form from sales manager/Customer representative with customer and model details.
Collate past quotation/price history for the customer from system.
Validate regularly price information in the system.
Fill and send the RFQ (standard) form with price details available in system or computed price to sales manager/Customer representative.

CUSTOMER RELATIONSHIP AND MANAGEMENT

Manage small-mid size customers assigned to Manila and co-manage specific customers with US outside sales managers, in addition will manage Key Accounts identified by the U.S
Support post-sales activities by monitoring customer orders and creating status reports.
Recommend solutions to customers sales and/or technical concerns in a timely manner by collaborating with Engineering, Customer Service and/or other departments
Support Customer Service through the following:
a. Handle major technical issues and problems
b. Update on new products and prices created for customers
Recommends resolutions on customer issues and requests as follows:
a. Product selection, cross-reference, and replacement
b. Material/ Product Returns/ Warranty
c. Pricing discrepancies
d. Lost or defective products during shipment

CREATING BUSINESS OPPORTUNITIES

Pursue new businesses opportunities by providing support to customers and US Sales Managers such as the following:
a. Identify leads, evaluate and set-up new OEM accounts
b. Ensure that identified opportunities are properly documented in Salesforce
c. Assist in setting up customers for Enterprise Management
Support business growth through the following:
a. Copeland brand cross-selling
b. Provide and follow-up complete and formal quotations sent
c. Provides product research and act on literature request
Support sales activities of the managed accounts as follows:
a. Point of contact for sales and technical issues on Copeland and Electronics and Controls brand products, but not limited
b. Coordinate shipments to expedite requests and processing of orders
c. Decide on credit recommendation on short paid invoices
Recommend resolutions on pricing negotiations

REPORT GENERATION PRESENTATION

Generate or create report based on standard template and submit to requestor.
Provide other ad hoc reports required by the sales team to achieve sales goals

PLANNING

Performs pre-sales activities for prospects in managed accounts:
a. Provide timely information and updates on products, services, solutions and on the company
b. Monitor developments with customers for proper timing and planning of new product development
Maintains the accuracy and upkeep of each customer account in the database through the following:
a. Update each customer profile
b. Ensure that customer information is current & updated in Salesforce like parent company, billing address etc.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Engineer II Inside Sales