Job Summary

The Spanish Event Support Specialist is responsible for providing Spanish and English event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities

Respond quickly and efficiently to customer queries via chat, e-mail and/or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Provide Spanish language support to all RXPH functions

Qualifications

Bachelor's degree holder
At least 1 year customer service in contact center environment
Proficient in Spanish and English
Basic skills in using and navigating Salesforce/Helpr/Outlook
Basic skills in using and navigating through different show websites
Basic skills in using and navigating through different registration tools and ticketing systems
Basic skills in using Microsoft Office applications
Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
Exhibits core comptencies based on Customer Support function
Keen attention to details
Strong verbal and written communication skills
Experience in back-office support for emails and chat
Call Taking experience
Project Coordination
Stakeholder Management
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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Spanish Bilingual Event Support Specialist