Visa Manager

Location: Makati City

Work Set up: Full-time

Work Schedule: Monday - Friday, Day Shift

Why Join Us

Stability & Reward: Competitive base salary with guaranteed 14th and 15th-month bonuses.
Leadership Scale: Manage and mentor a robust team of 18 professionals, including Supervisors and Assistant Managers.

Job Description

The Visa Manager will lead our Visa and Documentation Department, overseeing the end-to-end processing of complex visa applications. You will be responsible for maintaining our high approval success rates, managing a team of specialists, and ensuring absolute compliance with international embassy regulations and data privacy laws.

Key Responsibilities

Operational Leadership: Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within strict deadlines.
Strategic Compliance: Monitor global visa policy changes (e.g., E-visa updates, Schengen code revisions) and proactively update internal SOPs and client advisory notices.
Team Management: Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists. Foster a culture of extreme attention to detail and customer-centricity.
Stakeholder Relations: Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).
Quality Assurance: Conduct final audits of high-value or sensitive applications. Manage the department's Notice of Refusal analysis to continuously improve approval ratings.
Client Consultation: Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients regarding complex documentation requirements.
Data Security: Ensure the department strictly adheres to the Philippine Data Privacy Act when handling sensitive personal documents.

Qualifications

Education: Bachelor's degree in Tourism, Business Management, International Relations, or a related field.
Experience: Minimum of 5–8 years of experience in visa processing, with at least 3 years in a managerial or supervisory role within a reputable travel agency or corporate travel environment.
Technical Expertise: Comprehensive knowledge of the documentation requirements for major global regions (Schengen, North America, UK, ANZ). Familiarity with Marine/Seaman visa requirements is a significant advantage.
Skills: * Exceptional leadership and conflict-resolution skills.

Strong negotiation and stakeholder management abilities.
Proficiency in report generation and performance metric analysis.

Visa Manager (Travel & Tour) - Makati | guaranteed 14th and 15th-month