MS PowerPoint, Remote Desktop, Salesforce, Genesys Connect, Computer Applications such as MS Office, Basic Knowledge in MS Outlook, Sharepoint, Basic Knowledge in MS Excel, Ms Word, Managed Services monitoring business systems and tools

Ms Excel, MS PowerPoint, Ms Office, Remote Desktop, Salesforce, Ms Outlook, Genesys Connect, Sharepoint, Ms Word

ticketing systems , Servicenow, Basic Networking Knowledge, Dns, Jira, Office 365, Itil, Ip Addressing, DHCP, Vpn, Azure, Windows 10, AWS, macOS troubleshooting, Freshservice, Active Directory, remote desktop technologies, Google Workspace, zendesk

multifunction devices , Windows print spooler services, Printer and photocopier repairs, Remote desktop tools, IT ticketing systems, Technical Support, Queue Management, Level 2 Service Desk, Print driver configuration, Troubleshooting, Print management software

Basic Networking, Microsoft Office, Windows, Backup Solutions, Microsoft 365, Macos, CRM Tools, Active Directory, VoIP, PC deployment imaging, Adobe applications, User profile management, Endpoint security tools