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Senior Manager – Role Description

Global Payroll Operate (GPO)

Title: EY GPO Client Solution Senior Manager

Overview

EY Global Payroll Operate (GPO) is a multidisciplinary practice delivering standardized, borderless, and connected payroll services that address the global, regulatory, and human aspects of employee care and compensation. This role plays a critical part in ensuring the successful implementation of EY's global payroll technology solutions for new clients.

Purpose of the Role

As a Senior Manager within the GPO Implementation team, you will lead the technology solutioning for payroll implementations, working closely with clients and internal teams from pre-sales through delivery. You will act as a Subject Matter Expert (SME) on EY's payroll technology tools, ensuring implementations meet global standards and client expectations in terms of time, cost, and quality.

Key Responsibilities

Technology Implementation Leadership

Lead cross-functional teams to deliver the technological components of payroll implementations across multiple countries or regions.
Manage project scope, resources, timelines, and budgets throughout the implementation lifecycle.
Identify and mitigate risks, resolve issues, and manage changes to ensure successful delivery.
Provide regular status updates, metrics, and reports to stakeholders and leadership.
Develop project plans, estimates, and documentation for all phases of implementation.
Ensure alignment with EY's global standards and client-specific requirements.

Client Engagement & Business Development

Support business development activities including RFPs, RFIs, pricing, pitches, and technology demonstrations.
Articulate EY's payroll technology capabilities to clients, ensuring clear understanding of functionality and quality assurance.
Identify opportunities for service expansion or additional EY offerings.
Participate in feasibility studies and vendor evaluations.

Finance, Quality & Risk Management

Monitor and manage project financials including billing, budgets, ERP, and margin.
Define Statements of Work (SOW) and service specifications.
Support resolution of disputes or contractual issues as needed.
Ensure quality control and compliance with EY's QRM standards.

Methodology & Best Practices

Align technology implementations with client business goals and industry best practices.
Contribute to the development of templates, tools, and methodologies to enhance implementation capabilities.
Coach and mentor team members, conduct performance reviews, and support professional development.
Foster trusted advisor relationships with stakeholders and sponsors.

Required Experience & Skills

Proven experience in project and program management, preferably in payroll or HR technology.
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Financial acumen including budgeting and margin management.
Analytical mindset with attention to detail.
Experience in process improvement and change management.
Ability to coach, mentor, and develop high-performing teams.

Preferred Qualifications

Experience with global payroll systems and implementations.
Familiarity with EY's technology platforms and service delivery models.
Certification in project management (e.g., PMP, PRINCE2) is a plus.

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