Job Description & Summary

A career in our Management and Risk Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

As a member of our team, you'll help the world's most significant organisations, public and private, quickly become more effective. We improve the way they operate, manage costs, better align people, process and technology initiatives support business growth to maintain or improve competitive edge and complete market and regulatory risk assessment. In doing so, we focus on their agendas and the big issues they need to deal with, both today and in the future.

About the job

- Manage the assigned KYC cases/population to the team.
- Actively manage the priorities and workload of each analyst and and QC in the team.
- Monitor actual daily progress, statuses, issues and escalations in the team.
- Participate in daily production meetings to discuss the progress and priorities as well as other project management updates.
- Mainly responsible for the team's approach or strategy in meeting production and quality targets.
- Support the Delivery Manager on overall operations management.
- Collaborate with the leadership team on the metrics used to measure performance of analysts and QCs.
- Monitor and record monthly staff performance based on KPI.
- Support the monthly rewards/recognition program of the project.
- Responsible for attendance management and capacity planning.
- Report/Escalate issues, blockers and risks.
- Provide coaching and performance feedback to team members.
- Organize daily team huddles to provide updates, discuss issues, and set priorities.
- Liaise with project's key stakeholders.

About you

- College degree

- At least 3 years of experience as a team manager/team leader and 5 years of experience or extensive knowledge in any of the following: anti-money laundering (AML) regulatory and non-regulatory requirements, Know-Your-Client (KYC) onboarding/regular review, external investigative reporting, or equivalent.

- Experience in handling highly confidential information with a high degree of discretion and with a focus on maintaining client privacy.

- Strong analytical skills and proactive attitude, with excellent communication skills.

- Ability to think out of the box and to be assertive in offering solutions to posed problems or situations. - High flexibility and detail-orientation with the ability to multitask to meet constant business demands and priorities.

- Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.

- Focused to meet delivery and quality targets.

- With Project Management skills. - Supervisory experience in team management.

- Experience in KYC quality control/assurance or equivalent.

- Intermediate knowledge in Microsoft Excel.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Yes

Financial Crime Unit (FCU) Senior Manager