Job Description :

Description - External

At TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Director in Five Ecom, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Looking for an opportunity to manage an overall client relationship with an iconic brand Do you have a passion to motivate others In this role, you'll work closely with multiple clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.

You'll report to the Executive Director of Operations. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information

Improve the key success metrics associated with goals. These include:

Forecasting accuracy
Revenue and margin goals
Client, customer, and Employee satisfaction scores
Call volume projections

Contractual bonus goals
Contractual client metric goals

What You Bring to the Role

Associate degree, technical school or equivalent work experience
Minimum 2 years call center or sales management experience

Continuously promote a performance-driven culture and always work towards reaching for amazing
Consistently mentor and inspire others
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Customer focused mindset

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Director, Service Delivery

Senior Service Delivery Consultant