Job Description :

Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Specialist working in Pasay City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion to help boost performance Do you love pinpointing areas for improvement

You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

You'll report to Quality Assurance Senior Specialist. You'll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

. Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements

. Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports

. Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

. High school diploma or equivalent

. 6 months or more of customer service and call center experience

. Understanding, interpreting, and manipulating data for reporting

What You Can Expect

. Supportive of your career and professional development

. An inclusive culture and community minded organization where giving back is encouraged

. A global team of curious lifelong learners guided by our company values

. Ask us about our paid time off (PTO) and wellness and healthcare benefits

. And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

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